FAQ

Shipping and Ordering Information

1. Do you take international orders? What countries do you ship to?

At present we ship to Singapore, United States and India. If you need delivery in the United States please visit www.codedecoperfume.com

2. What are your shipping rates?

Our shipping rates are as follows

Singapore - SGD 2 for vials, SGD 5 for Discovery Boxes and 50 ml bottles.

United States - USD 2 for vials and USD 7 for Discovery Boxes and 50 ml bottles.

India - INR 30 for vials, INR 170 for Discovery Boxes and 50 ml bottles.

3. What payment methods do you accept?

We accept payments via all credit cards and Paypal. 

4. Is ordering through Paypal possible?

Yes.

5. How long does it take for an order to be shipped?

All orders are processed within three working days and are subject to stock availability. You will receive an email confirming order acceptance as well as a shipping confirmation when your parcel is couriered.

6. How do you send the products?

We use a dedicated courier service in each country. Should you not receive your parcel within a week after despatch please get in touch at general@codedeco.com.sg and we will arrange for a redelivery. 

7. What is your returns policy?

For hygiene reasons, we cannot accept returns. However if goods arrive in damaged condition please notify us within 48 hours at general@codedeco.com.sg. The damaged goods will be collected by our courier company and we will issue a replacement. Please refer to our returns and exchanges policy for more information.